Privacy Policy

Welcome to Shri Ramam Cafe (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

Name
Mobile Number
Email Address
Delivery or Billing Address (if applicable)
Payment-related information (processed securely through third-party payment providers)

Non-Personal Information

IP Address
Browser type and device information
Pages visited
Date and time of your visit
Cookies and analytics data

2. How We Use Your Information

We use your information to:

Process and manage orders
Respond to customer inquiries
Improve our website and services
Send order confirmations and updates
Provide customer support
Send promotional offers and marketing communications (only where permitted)
Comply with legal obligations

3. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze website traffic.

You may disable cookies through your browser settings; however, some features of the website may not function properly.

4. Payment Information

We do not store your debit card, credit card, UPI PIN, or banking credentials.

Payments made through our website are processed securely by trusted third-party payment gateways, which have their own privacy and security policies.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only with:

Delivery partners
Payment gateway providers
Technology and hosting service providers
Government authorities when required by applicable law

6. Data Security

We implement reasonable administrative, technical, and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders
Provide customer support
Meet accounting and legal requirements
Resolve disputes

After this period, information may be securely deleted or anonymized.

8. Your Rights

Subject to applicable laws, you may request to:

Access your personal information
Correct inaccurate information
Delete your personal information where legally permissible
Withdraw consent for marketing communications

To make any such request, please contact us using the details below.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.

We encourage you to review their respective privacy policies.

10. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can remove it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.

Any updates will be posted on this page along with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Shri Ramam Cafe

Owned & Operated by IDLI FARM PRIVATE LIMITED

Registered Address:
SP-9, RIICO Industrial Area,
Galaxy Cinema Mall, Mansarovar,
Jaipur, Rajasthan – 302020

Corporate Identification Number (CIN):
U55101RJ2025PTC103821

Phone:
+91 87418 65000

Email:
admin@idli.farm

hr@idli.farm