Terms & Conditions

Welcome to Shri Ramam Cafe (“Cafe”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website, online ordering services, and dining experience. By accessing our website, placing an order, making a reservation, or using any of our services, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, please refrain from using our website or services.

1. About Us

Shri Ramam Cafe is owned and operated by IDLI FARM PRIVATE LIMITED.

Corporate Identification Number (CIN):
U55101RJ2025PTC103821

Registered Address:

SP-9, RIICO Industrial Area,
Galaxy Cinema Mall, Mansarovar,
Jaipur, Rajasthan – 302020.

2. Services

We offer:

Dine-in services
Takeaway orders
Online ordering (where available)
Food delivery through our website and/or authorized delivery partners
Catering and promotional offers (where applicable)

Service availability may vary depending on location, operating hours, and business requirements.

3. Menu, Pricing & Availability

Menu items, prices, ingredients, and offers are subject to change without prior notice.
Certain dishes may not be available due to seasonal ingredients or operational requirements.
Images displayed on our website and social media are for illustrative purposes only. Actual presentation may vary.
Taxes and applicable charges shall be added wherever required under Indian law.

4. Orders

By placing an order, you confirm that:

The information provided is accurate and complete.
You are legally capable of entering into a binding agreement.
You are placing the order for personal consumption only.

We reserve the right to refuse, cancel, or limit any order in cases including but not limited to:

Incorrect pricing
Product unavailability
Suspected fraudulent activity
Duplicate orders
Technical errors

5. Payments

We accept payments through approved payment methods including:

UPI
Debit Cards
Credit Cards
Cash (where applicable)
Other digital payment methods supported on our website

All online payments are processed through secure third-party payment providers.

6. Delivery

Where delivery services are offered:

Delivery times are estimated and may vary due to traffic, weather, demand, or unforeseen circumstances.
We are not responsible for delays caused by third-party delivery partners.
Customers should ensure that delivery details provided are accurate.

7. Cancellation & Refunds

Orders once prepared cannot ordinarily be cancelled.

Refunds may be considered only in circumstances such as:

Wrong items delivered
Duplicate payment
Payment deducted but order not confirmed
Food received in an unacceptable condition due to operational error

Approved refunds will be processed to the original payment method within a reasonable processing period, subject to banking timelines.

8. Allergies & Food Information

Our kitchen prepares food containing ingredients such as:

Milk
Nuts
Peanuts
Soy
Wheat (Gluten)
Sesame
Dairy
Other common allergens

Customers with food allergies or dietary restrictions should inform our staff before placing an order.

While we take reasonable precautions, we cannot guarantee a completely allergen-free environment.

9. Customer Conduct

While using our services, you agree not to:

Misuse the website
Attempt unauthorized access to our systems
Submit false information
Engage in abusive, threatening, or unlawful behaviour toward our employees or customers
Damage our property or interfere with our operations

We reserve the right to refuse service to any person engaging in inappropriate or unlawful conduct.

10. Intellectual Property

All content available on this website, including but not limited to:

Logos
Brand names
Menu descriptions
Photographs
Videos
Graphics
Website design
Promotional material

is the exclusive property of Shri Ramam Cafe and/or IDLI FARM PRIVATE LIMITED unless otherwise stated.

No material may be copied, reproduced, modified, or distributed without prior written permission.

11. Promotions & Offers

Special discounts, coupons, promotional campaigns, and festive offers:

Cannot be combined unless expressly stated.
May be withdrawn or modified without prior notice.
May contain additional terms specific to the promotion.

The Cafe reserves the final right to determine eligibility for promotional benefits.

12. Third-Party Services

Our website may contain links to third-party websites, payment gateways, maps, delivery platforms, or social media services.

We are not responsible for the content, privacy practices, or services offered by these third parties.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Shri Ramam Cafe shall not be liable for:

Website interruptions
Technical failures
Delivery delays caused by third parties
Loss arising from incorrect customer information
Indirect, incidental, or consequential damages

Our maximum liability shall not exceed the value of the order giving rise to the claim.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time.

Revised versions shall become effective immediately upon publication on our website. Continued use of our services constitutes acceptance of the updated Terms.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts at Jaipur, Rajasthan.

Contact Us

For any questions regarding these Terms & Conditions, please contact us:

Shri Ramam Cafe

Owned & Operated by IDLI FARM PRIVATE LIMITED

Registered Address:
SP-9, RIICO Industrial Area,
Galaxy Cinema Mall, Mansarovar,
Jaipur, Rajasthan – 302020

Corporate Identification Number (CIN):
U55101RJ2025PTC103821

Phone:
+91 87418 65000

Email:
admin@idli.farm

hr@idli.farm